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Frequently Asked Questions
When will my order be shipped and how long does delivery take?
- All orders are processed on the next business day after purchase. Delivery takes between 6 to 10 business days. Once your order has been shipped, you will receive an email with a tracking number.
Can I return a product if I change my mind?
- Yes, you have 30 days to make a return. The item must be unused, in perfect condition, and in its original packaging.
Are your products fragile? How are they packaged?
- Yes, our glass pieces are carefully packaged with protective materials to ensure they arrive safely. In the rare event of damage during shipping, contact us and we’ll make it right immediately.
What payment methods do you accept?
- We accept Visa, Mastercard, Apple Pay, Google Pay, PayPal, and other secure payment methods.
What if the product does not meet my expectations?
- You can return your order within 30 days. The process is simple and quick.
How can I contact you for support?
- Contact us at EMAIL. We reply within 24–48 business hours.
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